COVID-19 UPDATE 7TH OF AUGUST 2020
Contractor protocol for stage 4 and 3 lock-down:
COVID-19 UPDATE 30TH OF MARCH 2020
Moratorium on Evictions.
Contrary to media reports that no tenant will be evicted due to rent arrears this only applies to those who can demonstrate financial hardship related to the Covid19 pandemic.
If you are in receipt of income support through Centrelink you must continue to pay your rent. To stop your rent puts the continued viability of our agency at risk.
Eastcoast Housing have a number of tenants who have lost their jobs and as a result have contacted Eastcoast for support during this trying time. We have undertaken assessments to reduce these people’s rent to the rebated rent amounts and in some instances have deferred payments until they get onto Centrelink payments.
Remember, if you are in receipt of income support through Centrelink you must continue paying your rent.
If you need more information or support please contact us via email: firstname.lastname@example.org or leave a message by ringing 0351 277160 or via our Facebook page or website.
COVID-19 UPDATE 26TH OF MARCH 2020
Eastcoast Housing take the health and wellbeing of our tenants, clients, contractors and staff seriously.
Following the COVID-19 outbreak Eastcoast Housing have implemented the following changes
- Clean all surfaces regularly
- Clean all rooms and any stationary used after each use
- Re-arrange waiting room chairs to allow social distance
- Provide hand sanitiser to clients and staff and ask people to use it
- Staff will be required to clean their office space regularly
When arranging maintenance our tenants will be asked a series of questions, these questions will determine the risk posed to our tenants and contractors contracting COVID-19. We ask that you are honest in answering these questions as we do not want anyone putting their health or the health of others at risk.
In response to COVID-19 (also known as the Coronavirus), I will need to ask you the following questions before allocating your work to a contractor:
Have you or an occupant, family member, or recent visitor of the property:
⦁ Been overseas in the last two weeks or been in contact with anyone who has returned from overseas in the last two weeks?
⦁ Met in person with anyone who has since been advised they have COVID-19?
⦁ Been diagnosed with COVID-19 or suspect you may have the virus?
⦁ Are you currently (but only recently) experiencing any of the following: fever, cough, sore throat, fatigue, shortness of breath or breathing difficulties?
Should a tenant answer YES to any of these questions the following steps will be taken:
⦁ If works are required to the inside of the dwelling, the tenant is to be advised over the phone that they will need to wait in another room of the house with the door closed while the contractor completes the job. If works are required to the exterior of their dwelling or the area surrounding their dwelling, then the tenant is to be advised they are to wait inside their home while the contractor completes the job.
⦁ Contractor is to wear the following PPE when they attend the property – disposable P2 face mask, full coveralls and gloves. If the tenant cannot be reached on the phone number provided in the job order, the contractor is to undertake Steps 1 and 2 above when they attend the property.
- When contractor attends the property, the tenant is to show the contractor the location of the issue. The tenant and contractor should aim to maintain a minimum of 1.5m between them.
⦁ Contractor is to complete the job as quickly as possible.
We thank all our tenants, clients and contractors for their ongoing support and understanding during this difficult time.
An update on our organisation during COVID-19. 23rd of March 2020
Eastcoast Housings office located at 2/57 Lloyd Street Moe VIC 3825 will remain closed until further notice.
We ask that you refrain from visiting our office and instead call our office on 51277160 – A message will play stating that this service is unavailable you will then be prompted to leave a message. PLEASE LEAVE A MESSAGE.
Our staff will be working from home and will return your call.
you can also contact staff via email on email@example.com
We value all our tenants and clients and ask that you hang in their with us as we work through this.
Thank you for your co-operation and understanding